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AIT offers superior customer service

AIT Laboratories sets the industry standard for superior customer service. Our client services staff is available to answer your questions. If you need special attention or don’t find the answer to your question on our FAQs page, please complete our online contact form or give us a call and our talented staff of client services representatives can help you with any of the following: 

• Services offered by AIT
• Custom test needs 
• The status of an order 
• Test kits or other supplies 
• Special courier services 
• Online access to results or password information 
• Interpreting results 
• Defining or understanding drug interactions 
• Unusual specimen identification (trace)

You will receive a timely, accurate, friendly response – guaranteed. If our client services representatives are unable to provide the information you need directly, you will be promptly connected with one of our board-certified toxicologists or chemists. Your satisfaction is always our primary goal. 

Client Services Hours
Monday - Friday
8 a.m. – 8 p.m. EDT

Compliance Monitoring/Clinical/Meconium
If you are a compliance monitoring/clinical/meconium client, please use the below contact information for questions:
Telephone: 317-243-3894
Toll Free: 800-875-3894
Fax: 317-243-2789
E-mail: clientservices@aitlabs.com  

Forensics
If you are a forensics client, please use the below contact information for questions:
Telephone: 317-243-3894
Toll Free: 800-875-3894
Fax: 317-481-8872
E-mail: FBUCS@aitlabs.com