AIT is a full-service reference lab that can meet any testing need
AIT is a full-service reference lab recognized nationwide as a leader in forensic testing and a premiere research institution providing pain management, clinical, and pharmaceutical testing. No matter what your need, AIT’s “Higher Standard of Service” is sure to deliver.
Customer service
AIT prides itself on offering superior customer service to each client. Callers can expect a warm greeting from our friendly receptionist and direct contact with one of our seasoned client service representatives, who are specially trained to answer questions about your account. Contact the department between 8 a.m. and 8 p.m. (EST) Monday through Friday at 800-875-3894 or via e-mail at clientservices@aitlabs.com.
Expert toxicologists available to you
Stumped by a test result? Confused about a drug interaction? Talk to one of our full-time, expert toxicologists to get information on any of these topics and more. You can also send questions anytime to toxicologist@aitlabs.com. Click here to learn more about AIT’s expert toxicologists.
High-tech instrumentation
AIT prides itself on being a “science-based lab” and invests hundreds of thousands of dollars each year on cutting-edge instrumentation. Our equipment is more sensitive and more diverse than most testing labs in the country, and our sophisticated methodologies are better able to detect substances bearing a wide range of chemical and physical characteristics that might normally go undetected. Click here to learn more about AIT’s equipment.
Custom-designed tests to meet your specific needs
If your testing needs fall outside the realm of AIT’s vast array of panel choices—hundreds of choices, in fact!—let us custom-design a test just for you. Our full-time, in-house research and development team can develop assays using our state-of-the-art instrumentation. To request a test, contact Client Services at 800-875-3894 or clientservices@aitlabs.com.
Turnaround time
AIT takes pride in its ability to test, confirm, and quantify samples quickly and efficiently. The DetectiMed® Panel can generate test results in as little as 72 hours! Our lab also follows a strict chain of custody for forensic specimens, and every sample is handled by skilled chemists and toxicologists highly trained to oversee the process.
Stringent quality guidelines
Any lab can promise fast turnaround time. But are the results reliable? AIT guarantees the quality of every test result and aligns its processes with the highest standards of accuracy in the industry, including CAP, CLIA, and the ISO 9001:2008 Quality Management Standard, a global system focused on consistency and customer satisfaction. We pride ourselves on taking a proactive approach to quality assurance, staying current with the most recent regulations through research and participation in external quality organizations.
Want to learn more about what AIT can do? Contact our Client Services Department at 800-875-3894 or clientservices@aitlabs.com.